FAQ
1. How long does shipping take?
Most orders are processed within 2–4 business days.
Delivery usually takes 7–14 business days depending on your location.
We’ll always provide you with a tracking link so you can follow your package in real time.
(Pro tip: Order early during peak seasons like Christmas or Back-to-School to ensure on-time delivery!)
2. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link.
You can also check the status anytime through our Order Tracking page.
3. Do you ship internationally?
No. At the moment, we only ship within the United States.
4. What if my order arrives damaged or incorrect?
Your satisfaction is our top priority. If something isn’t right, please contact us within 7 days of delivery with your order number and a photo.
We’ll quickly arrange a replacement at no extra cost.
5. Can I return or exchange an item?
Because each product is made-to-order just for you, we generally don’t accept returns for reasons like “change of mind” or “wrong size chosen.”
However, if your item is defective, damaged, or not as described, we’ll replace it free of charge.
(Tip: Please double-check our Size Guide before ordering to make sure your fit is perfect!)
6. Do you offer refunds?
Refunds are only issued for defective or incorrect items if a replacement cannot be arranged.
This policy helps us keep prices fair and reduce waste - thank you for supporting sustainable shopping!
7. How do I contact customer support?
You can reach us anytime at support@inkfinity.io or through our Contact Us page.
We usually reply within 2-12 hours (Mon–Fri).
8. Do you offer bulk orders or discounts?
Yes! For group orders, events, or collaborations, reach out to us and we’ll be happy to create a custom solution.
9. Do colors look exactly the same as on screen?
We use high-quality printing, but please allow for slight variations in color due to screen settings and print methods.
10. Will my order be sustainable?
Yes. Every product is made-to-order, which helps reduce overproduction and waste.
By shopping with Inkfinity, you’re supporting a more sustainable way of enjoying fashion and lifestyle goods.